1.Who We Are

FrozenB2B (“we”, “us”, “our”) is a global B2B trade platform specialising in the frozen food industry. We connect verified buyers and importers with certified suppliers and exporters worldwide. Our platform has been operating since 2000.

For the purposes of data protection law, FrozenB2B acts as the Data Controller of personal data submitted through our website at www.frozenb2b.com.

Registered address and contact details are provided in Section 10.

2.What Data We Collect

We collect personal data in the following ways:

Buyer RFQ (Request for Quotation) submissions:

• Company name and contact name
• Business email address
• Country of operation
• Product requirements (type, quantity, target price)
• Destination port and payment terms preference
• Additional notes voluntarily provided

Supplier / Seller applications:

• Company name and contact name
• Business email address
• Country of operation
• Years of export experience, production capacity
• Certifications held and Bill of Lading capability

Website usage data (automatic):

• IP address and approximate geographic location
• Browser type, device, and operating system
• Pages visited, time spent, and referral source
• Cookie identifiers (see our Cookie Policy)

3.How We Use Your Data

We use your personal data for the following purposes:

• Matching services: To match buyers with relevant verified suppliers, and to present qualified buyer leads to suppliers.
• Trade desk operations: To review, process, and respond to RFQs and supplier applications within 24–48 hours.
• Communication: To contact you regarding your enquiry, send match notifications, and follow up on trade opportunities.
• Platform improvement: To analyse usage patterns and improve our matching algorithms and user experience.
• Compliance: To comply with applicable laws and regulations.
• Newsletter (optional): If you subscribe, to send trade news and market intelligence relevant to the frozen food industry.

4.Legal Basis for Processing

Where we are subject to the GDPR or similar data protection legislation, we process your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our matching service when you submit an RFQ or supplier application.
• Legitimate interests: To operate and improve our trade platform, prevent fraud, and maintain business records.
• Consent: For newsletter subscriptions and non-essential cookies, where you have given explicit consent.
• Legal obligation: Where we are required to process data to comply with applicable law.

5.Data Sharing & Third Parties

We may share your personal data with:

• Matched trade partners: When a match is identified, we share relevant business details (company name, contact name, country, product requirements) with the matched counterpart — only with your implicit consent given through submission of your RFQ or application.
• Google Workspace: We use Google Sheets and Google Apps Script to process and store submitted data securely. Google acts as a Data Processor under a Data Processing Agreement.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools (e.g., Google Analytics).
• Legal authorities: Where required by law or court order.

All third-party processors are subject to data processing agreements and are required to maintain appropriate security standards.

6.Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above:

• RFQ and application records: Retained for up to 3 years from the date of submission, or until you request deletion.
• Active trade relationships: For the duration of the trading relationship plus 5 years for legal and compliance purposes.
• Newsletter subscriptions: Until you unsubscribe.
• Website analytics: Aggregated data retained for 26 months.

7.Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your personal data (“right to be forgotten”).
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8.International Data Transfers

FrozenB2B operates globally. Your data may be transferred to and processed in countries outside your own, including Israel (which has been granted EU adequacy status) and other countries where our processors operate.

Where data is transferred to countries not recognised as providing adequate protection, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9.Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all data transmissions
• Access controls limiting data access to authorised personnel only
• Secure cloud infrastructure with industry-standard encryption at rest
• Regular security reviews and updates

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.

10.Contact Us

For privacy-related enquiries, to exercise your rights, or to lodge a complaint:

• Email: [email protected]
• Website: www.frozenb2b.com

If you are located in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.